How To Cancel MoviePass

How To Cancel MoviePass

Cancel Moviepass: MoviePass is a subscription service that’s drummed up a bit of controversy for its practices. The service is supposed to allow subscribers to see a new movie in theaters every day for around $10 per month. However, several added fees and bad user experience issues have caused many subscribers to want to cancel the service, only to find its cancellation method more challenging than its pricing scheme. But canceling MoviePass can be easy if you follow the proper steps. Read on to learn how to cancel a MoviePass account.

This is where many users may find an issue with the cancellation process. Including a reason for cancellation is required to complete the process. The Cancel Subscription option won’t highlight until you select a reason, which includes: theater selection, ease of use, lack of use, and other. There is also an optional additional comments section, but you don’t have to fill that out.

How To Cancel MoviePass

How To Cancel Moviepass

MoviePass offers an interesting service: for $19.95 per month, you can see a new movie in theaters every day. If that sounds too good to be true, that’s because it’s turning out to be. While the idea of a flat-rate subscription to see multiple movies in a week is certainly intriguing, the reality of MoviePass is turning out to be a lot more complicated.

For starters, you can only see movies in 2D on standard screens, you can’t watch the same movie multiple times in a week, and the subscription price doubled in less than a year. Plus, the company has made a plethora of bad turns along the way, leading to such issues as running out of money and not being able to support its service and exposing more than 50,000 customers’ personal information, including debit card numbers. MoviePass, for all its noble attempts, is somewhat of a hot mess.

Just be sure that you want to cancel your subscription when you go to do this. As MoviePass notes, if you cancel your membership plan, you won’t be able to reactivate it for nine months.

If you still want to give a movie ticket subscription service a shot, check out Christine Chan’s great rundown of the pros and cons of MoviePass, AMC A-List, Cinemark, and Sinemia.

Moviepass Cancel

Moviepass Cancel

There was a time when MoviePass was probably the most recommended digital service. I know it was in my circles—I had friends and family signing up galore, and I helped a few navigate MoviePass’ sub-par customer service.

But it’s now obvious MoviePass didn’t count on its own success and didn’t have the staffing in place to help new customers. It’s now equally obvious MoviePass never counted on its success essentially ruining what it set out to do: give people unlimited movie access for a flat-fee, typically around $9.99 a month, or less if you paid annually.

Since the service’s hey-day in late 2017, it’s been steadily scaling back its offerings. It limited customers to only seeing a film once. It started a ticket verification policy that was annoying at best. It said customers could only see six movies a day—and movies picked by MoviePass (and they were never the good movies, certainly not new releases).

These days, MoviePass is a ghost of its former self. I’ve personally gone from seeing at least four movies a month with the service to seeing zero—because it never offers up a film I want to see. My cronies are all making plans to switch to the more expensive (but still cheaper than the box office) Sinemia. I suggest you join us.

That said, cancel your MoviePass account first. It has a reputation for not actually following through when customers try to get out, but here are the steps you need to take to exit MoviePass, once and for all.

How Do I Cancel Moviepass

To cancel your Movie Pass subscription:

Step 1.) Email Movie Pass at support@moviepass.com

Step 2.) In the “Subject” field enter “cancel my subscription” and in the message field ask them to cancel your Movie Pass subscription. Include the last 4 digits of the card used.

Step 3.) Wait for a confirmation email confirming yours have canceled Movie Pass.

Should I Cancel Moviepass

This is where you may start to see problems. That warning of “the data couldn’t be read because it is missing” came up numerous times when I first tried to cancel MoviePass. My first paranoid thought: this is MoviePass’s way of messing with me, to prevent me from canceling.

I tried again in a few hours and the page loaded with all the proper info. We’ll call it a server glitch—it wouldn’t be the first for MoviePass. Nor the first time people have had problems canceling.

In the past, there have been issues, especially on the Android app, where people tried to do a write-in option to say why they were canceling. While that would feel good, skip the vitriol here and just pick the option on the menu. You can always tweet a screed at MoviePass later.